We want every shopping experience at MYSTERYNEST to be delightful. If you are not satisfied with your purchase, we offer a friendly and flexible return & exchange policy to ensure a worry-free shopping experience.

1. Return Policy

Return Window: Returns must be requested within 7 days of receiving the item.

Return Conditions:

• Items must be unused, in their original packaging, and include all accessories.
• Returns are only accepted for damaged, defective, or incorrectly shipped items.
• Personalized/custom-made items (e.g., engraved or specially customized products) are non-refundable unless they have quality issues.

Return Process:

• Contact MysteryNest Customer Support and provide your order number along with photos of the item.
• Once approved, we will provide the return address and further instructions.
• After receiving and inspecting the returned item, we will process the refund within 5-7 business days back to the original payment method.

Return Shipping Fees:

• If the return is due to a quality issue or a shipping error, we will cover the return shipping costs.
• If the return is due to personal preference (e.g., change of mind), the customer is responsible for the return

2. Exchange Policy

Exchange Window: Exchanges must be requested within 7 days of receiving the item.
Exchange Conditions:

• Exchanges are only accepted for damaged, defective, or incorrectly shipped items.
• Items must be unused, in their original packaging, and include all accessories.

Exchange Process:

• Contact MYSTERYNEST Customer Support with your order details and item photos.
• Once approved, we will provide the exchange instructions and return address.
• After receiving and inspecting the returned item, we will send a replacement.

Exchange Shipping Fees:

• If the exchange is due to a quality issue or a shipping error, we will cover the shipping costs.
• If the exchange is due to personal preference, the customer is responsible for the return shipping costs.
  

3. Refund Information

• Refunds will be processed within 5-7 business days after the returned item passes inspection.
• Refunds will be issued to the original payment method (credit card, PayPal, etc.).
• In some cases, a small processing fee may apply (e.g., non-refundable transaction fees charged by the payment platform).
  

4. Special Cases

• Lost packages: If your package is lost in transit, please contact us as soon as possible, and we will assist in resolving the issue.
• Damaged during shipping: If the item arrives damaged, please contact us within 24 hours of receiving your package and provide photos of the damage.
  

Contact Us (Customer Support)
For returns or exchanges, please contact us via [customer support email / website form / social media support]. We’re happy to assist you!